Shipping policy
1. Order Processing Time
- All orders are processed within 3-7 business days.
- Orders are not processed or shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
- We offer free shipping on all orders.
- Delivery estimates depend on your location and selected shipping method. Standard shipping typically takes 14-30 business days for international orders.
3. Shipping Methods
We offer the following shipping options:
- Standard Shipping
4. Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
- AmiPepti is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Returns and Exchanges
- If you are not satisfied with your purchase, we accept returns and exchanges within 30 days of receipt of the item.
- The product must be in its original condition, unused, and in its original packaging.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
7. Damages and Defects
- If your product arrives damaged or defective, please notify us within 48 hours of delivery.
- We will arrange for a replacement or refund, depending on the nature of the issue.
8. Contact Us
- For any questions or concerns regarding your shipment, please contact our customer service team at [email protected].
- Our team is available Monday through Friday, 9 AM to 5 PM EST.
9. Updates to Shipping Policy
- We reserve the right to update this shipping policy at any time.
- The most current version will be posted on this page.